Frequently Asked Questions
🛒 Orders & Products
1. How do I place an order on Indecor?
You can place an order directly through our website by browsing our product categories, adding items to your cart, and checking out using your preferred payment method.
2. Can I customize a product before ordering?
Yes! Some of our furniture and décor items are customizable. Please check the product description or contact us for custom requests.
3. How do I know if an item is in stock?
If the item is listed as “Available” or “In Stock” on the product page, it can be ordered. For bulk or custom orders, please contact our team for availability.
🚚 Shipping & Delivery
4. What are your shipping charges?
Shipping charges, if applicable, will be displayed during checkout based on your delivery location and order weight. We also offer promotions with free shipping on selected items.
5. How long will it take to receive my order?
Orders are typically delivered within 3–7 business days from the date of dispatch. Custom or made-to-order items may take longer.
6. Do you ship outside Bosnia and Herzegovina?
Currently, we serve customers within Bosnia and Herzegovina. For international shipping inquiries, please contact us directly.
🔁 Returns & Refunds
7. What is your return policy?
You can return eligible items within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
8. Who pays for return shipping?
Return shipping is paid by the customer unless the return is due to a damaged, defective, or incorrect item.
9. How long does it take to receive a refund?
Refunds are processed within 10 business days of receiving and inspecting the returned item.
🧩 Interior Design Services
10. Do you offer full interior design services?
Yes! Indecor provides end-to-end interior design solutions for residential and commercial spaces. We tailor our services to your style, space, and budget.
11. How do I book a design consultation?
You can contact us via email or phone to book a consultation. Our team will schedule an in-person or virtual meeting based on your preference.
12. Can I hire Indecor for design only, without buying products?
Absolutely! You can engage us purely for design consultation, planning, or execution guidance, even if you don't purchase physical items from our store.
💳 Payments & Support
13. What payment methods do you accept?
We accept all major payment options including debit/credit cards, bank transfers, and other secure methods offered at checkout.
14. Is my payment information secure?
Yes, all transactions on our website are encrypted and processed through secure payment gateways to protect your data.
15. How can I contact customer support?
You can reach our support team at:
📧 Email: contact@indecorshop.com
📞 Phone: +387 61 976 444
📍 Address: Skenderija 12, Sarajevo 71000, Bosnia and Herzegovina